Guest Post By Dr. David Moffet, The Ultimate Patient Experience In the delivery of World Class Dental Customer Service the most important outcome, or measure, is really quite simple. A successful dental practice must have one hundred percent of its scheduled appointments kept and attended by the patients who make those appointments. Any time that we have appointments missed or […]

Guest Post by Jayne Bandy, Founder of Dental Phone Excellence You don’t know why or how to stop it but you are seeing an increase in the number of cancelled appointments. What is going wrong? This is a problem happening in many Dental Practices. It is a problem that needs to be looked at very carefully before it gets out of […]

Guest Post by Jayne Bandy, Founder of Dental Phone Excellence *** I was online reading a post on a Dental Front Office social media page. The dilemma was the patient who cannot make their mind up when they are given an appointment time. My answer is if this is happening then *you* are making it happen and not your patient. Do […]

Guest Post by Jayne Bandy, Founder of Dental Phone Excellence *** There are a thousand questions to ask a New Patient on the phone but we need to ask the ones that make the difference. Asking the following four questions on the New Patient call will make the difference. “Do you mind if I ask you a few questions first so […]

BLOG AUTHOR: Wendy Briggs, RDH I have received many questions about this new code, When is it appropriate to use it? What will insurance cover? What are the limitations we have when billing with this code? All important questions, that I will cover in this video blog. What I find interesting about this code is that it is in the […]

One of our clients brought this alarming trend to my attention this morning: I watched “Mama Natural’s” YouTube video where she, a self-proclaimed expert in natural health, is instructing viewers to go out and buy a $5 bottle of activated charcoal, then grind it all over their teeth twice a day in a bubbly, black haze. This is actually one […]

Dental spending remains sluggish five years after the economic recovery, according to a new research brief by the ADA’s Health Policy Institute. The amount of empty chair time coupled with a wave of new dental graduates mean dentists’ earnings will stay sluggish and low for some time to come. “Dentistry is a profession that is rocky and unpredictable right now,” […]