“TRUST Is A Fragile Thing. Easy To Break, Easy To Lose And One Of The Hardest Things To Ever Get Back.” -Attributed to Zig Ziglar “Trust, But Verify.” -Ronald Reagan ***** It’s stories like this that test my faith in humanity to do the right thing and serve people properly and unfortunately give this great profession a black eye. In… Read More »
7 Key Numbers Dentists Don’t Track (but should!)
Every dentist hopes that each year is better than the next, but unfortunately that is not how it usually goes. You set lofty goals, but have no real idea what your current numbers are, so hitting those goals is a moving, invisible target. Remember, you can’t manage what you don’t track and 99% of dentists are not tracking their numbers… Read More »
Beyond The Chair™ (Part 2 of 3) with Graig Presti, MBA: “The Darkside of Dentistry and Why It’s Limiting The Growth Of Your Practice!”
Welcome to our new series, Beyond The Chair™, where we discuss issues facing today’s practice owner, and how to stay competitive in your market. Our discussion this week focuses on the Darkside of Dentistry (Part 2 of 3) . This week, here’s what you’ll learn: Why you have a moral and ethical obligation to serve as many patients as possible Why… Read More »
Is Your Dental Practice Neglecting Your Patients And Their Best Interests?
Guest Post By Dr. David Moffet, The Ultimate Patient Experience In the delivery of World Class Dental Customer Service the most important outcome, or measure, is really quite simple. A successful dental practice must have one hundred percent of its scheduled appointments kept and attended by the patients who make those appointments. Any time that we have appointments missed or… Read More »
Have You Noticed An Increase In This Number?
Guest Post by Jayne Bandy, Founder of Dental Phone Excellence You don’t know why or how to stop it but you are seeing an increase in the number of cancelled appointments. What is going wrong? This is a problem happening in many Dental Practices. It is a problem that needs to be looked at very carefully before it gets out of… Read More »
Four Critical Questions You Must Always Ask A New Patient On The Phone
Guest Post by Jayne Bandy, Founder of Dental Phone Excellence *** There are a thousand questions to ask a New Patient on the phone but we need to ask the ones that make the difference. Asking the following four questions on the New Patient call will make the difference. “Do you mind if I ask you a few questions first so… Read More »
