Guest Post By Dr. David Moffet, The Ultimate Patient Experience *** “One of the major reasons that businesses do not implement change into their customer service systems is their belief that the cost of change will be greater than the cost of making no changes. Which is false science. And illogical. But it is a belief trotted out time and… Read More »
Is Your Dental Practice Neglecting Your Patients And Their Best Interests?
Guest Post By Dr. David Moffet, The Ultimate Patient Experience In the delivery of World Class Dental Customer Service the most important outcome, or measure, is really quite simple. A successful dental practice must have one hundred percent of its scheduled appointments kept and attended by the patients who make those appointments. Any time that we have appointments missed or… Read More »
Have You Noticed An Increase In This Number?
Guest Post by Jayne Bandy, Founder of Dental Phone Excellence You don’t know why or how to stop it but you are seeing an increase in the number of cancelled appointments. What is going wrong? This is a problem happening in many Dental Practices. It is a problem that needs to be looked at very carefully before it gets out of… Read More »
Only Offer This When You Make Appointment Times And Watch The Difference
Guest Post by Jayne Bandy, Founder of Dental Phone Excellence *** I was online reading a post on a Dental Front Office social media page. The dilemma was the patient who cannot make their mind up when they are given an appointment time. My answer is if this is happening then *you* are making it happen and not your patient. Do… Read More »
How To Give A 5 STAR Patient Experience At NO Cost!
I hear Dentists saying repeatedly that they are losing patients and that they are not getting enough new patients coming back through the door. This is not good news for any Dental Office. I mentioned a few weeks ago that it is crucial to decide which type of patients you prefer to see, and to start attracting those patients. Don’t… Read More »